Cloud solution is not applicable to all customers. It depends a lot on the customers’ existing environment, size of the customer, their goals, objectives and they type of industry. Both PBX and Cloud solution offer similar functionality but it depend a lot on the ROI.
- Employers want a collaborated platform to enable remote working.
- High quality audio and video conferencing
- Having the ability to work handsfree with wireless headsets.
- Having to do remote IT administration
- Recording of calls for training purposes
- Having the ability to queue calls.